:: HELP DESK ::
SUPPORT CENTER
Average response time: 4-12 hours. Please use PGP for sensitive data.
⚡ BEFORE OPENING A TICKET
To get a fast resolution from Drughub Support, ensure you follow these rules. Spamming tickets will result in a ban.
- Missing Deposit: Wait 2 hours (XMR) or 3 confirmations (BTC). Check Mirrors to ensure you aren't phished.
- Order Dispute: Only open a ticket if the Vendor has stopped replying for 48 hours.
- Vendor Application: Use the dedicated page, do not spam support.
💬 OFFICIAL JABBER / XMPP
For emergency server issues only. DO NOT ask about orders here.
admin@drughub.xmpp.jp
support@drughub.danwin1210.me
NEW TICKET
MESSAGE TEMPLATES
Copy these templates to speed up your Drughub support request.
💰 MISSING DEPOSIT
Subject: Missing Deposit XMR
Username: [Your Name]
TXID (Hash): [Paste Hash]
Amount: 0.5 XMR
Time sent: 3 hours ago
Address used: [The address you sent to]
Username: [Your Name]
TXID (Hash): [Paste Hash]
Amount: 0.5 XMR
Time sent: 3 hours ago
Address used: [The address you sent to]
⚖️ DISPUTE ESCALATION
Subject: Dispute Order #12345
Vendor: [Vendor Name]
Issue: Package not arrived after 14 days.
Proof: Vendor is ignoring messages since Tuesday. Requesting Admin intervention.
Vendor: [Vendor Name]
Issue: Package not arrived after 14 days.
Proof: Vendor is ignoring messages since Tuesday. Requesting Admin intervention.